We built the AI agents financial institutions have been waiting for
Dispute and fraud operations have run manually for too long. We're changing that.
Casap is an agentic AI company and dispute management platform purpose-built for banks, credit unions, and fintechs. Dispute and fraud operations are two of the highest-cost, highest-risk functions at any financial institution, and they're still largely manual. Every financial institution deserves a teammate that never burns out, never misses a deadline, and gives every person on the team the time and data to do their best work. That's what Casap's AI agents are built to do: reduce first-party fraud, automate disputes, protect the bottom line, and build consumer trust that lasts.
Shanthi Shanmugam and Saisi Peters started Casap because they'd both seen the same problem up close, just from different angles. After six years at Robinhood, Shanthi saw firsthand how disputes and fraud were the moments that made or broke customer trust, and that nobody had cracked them at scale. Named an Inc. Female Founder 500 honoree, she built Casap to change that. Her co-founder Saisi brought the proof: at Chime, applying AI to disputes saved $10 million in the first year, and unresolved disputes were the second biggest reason customers were leaving. The problem was real, the timing was right, and they were the ones to build it.
Our Founders
Shanthi
Shanmugam
Chief Executive Officer, Co-Founder
Saisi
Peter
Co-Founder
Advisors
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Help us build AI agents that change how financial institutions work
Purpose-driven work
What you build here matters to real people. Faster resolutions, fewer fraud losses, consumers who feel heard. The impact is direct.
Built to collaborate
Every voice matters here. We work better when different backgrounds and perspectives are in the room together.
Move fast, build right
We move quickly and hold ourselves to a high bar. If you want to build something that matters and do it well, this is the place.
