I am excited to announce that Casap has secured $25 million in Series A funding, bringing our total funding to $33.5 million. This investment accelerates our work to revolutionize payment disputes and eliminate first-party fraud losses.
Our funding round was led by Emergence—early backers of Zoom, Salesforce, and other category-defining companies—with participation from Lightspeed, Primary Ventures, SoFi, and others.
Revolutionizing the broken disputes system with AI
Disputes are one of the most broken and expensive workflows in financial services. What should be a simple resolution often turns into a slow, manual process — frustrating consumers, overloading teams, and bleeding revenue along the way.
At Casap, our ambition is to fundamentally transform the way financial institutions handle disputes and to reduce fraud losses to a fraction of what they are today. Our intelligent automation accelerates resolutions, cuts fraud in more than half, and eliminates friction for consumers.
Fighting first-party fraud while building consumer trust
First-party fraud, a $100 billion problem where legitimate users dispute legitimate transactions, is rapidly growing. This type of fraud now accounts for 30–50% of all fraud losses, according to a LexisNexis report, and is projected to keep increasing.
Meanwhile, consumer expectations are also rising. A slow or frustrating dispute process doesn’t just create operational headaches, it breaks trust. In a competitive landscape, one bad experience is all it takes for a customer to leave.
Too often, financial institutions have had to choose between keeping fraud losses in check and providing consumers a best-in-class experience.
Casap is removing that trade-off entirely.
We give institutions the tools to catch fraud early and resolve disputes fast, while actually improving the consumer experience. Our AI agents analyze evidence, predict outcomes, and automate the entire lifecycle, from intake to chargeback filing. Our proprietary fraud score (think of it as “FICO for first-party fraud”) flags suspicious behavior before a refund goes out the door.
What used to be a moment of frustration for consumers is becoming a moment where trust is built. And for our customers, that’s become a differentiator.
Real results, real impact
In the past year, we’ve seen what happens when you bring intelligence and automation to the most neglected part of the payment lifecycle. Financial institutions using Casap aren’t just resolving disputes faster: they’re cutting fraud losses in half, improving customer satisfaction, and scaling operations without adding headcount.
What this funding enables
This funding round marks the largest venture investment to date in the payment disputes space on the issuer side, and reflects the demand we’re seeing from banks, fintechs, and credit unions that want to modernize their disputes process.
With this capital, we’ll expand our first-party fraud scoring engine, invest further in AI-powered decisioning, and continue building the intelligence layer for post-transaction risk. Our customers are already asking us to “Casap” other workflows. And we’re listening.
We started Casap because we believed teams shouldn’t have to choose between controlling fraud and serving their customers. That belief has only gotten stronger.
To the Casap team: thank you for building with intention, speed, and heart.
To our customers: thank you for trusting us to solve some of the hardest problems in payments.
To the fraud, risk, and operations leaders still stuck in reactive mode: we’d love to help.
And to the builders out there: if you’re excited by real impact, deep complexity, and a mission that matters, we’re hiring.
